Office Clerk Job Description

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Clerk Job Description Template

We are seeking a friendly and competent clerk to run our front-of-house and complete a range of day-to-day administrative duties. You will be responsible for answering the telephone and taking messages, greeting clients, data capturing, filing, responding to queries from the public, mailing, and maintaining and updating our database.

The ideal candidate will enjoy interacting with people and have excellent organization and time management skills. Previous experience in a similar role is preferred.

Office Clerk Responsibilities:

  • Welcome clients and offer them refreshments.
  • Transcribe, record, fax and file documents.
  • Maintain filing, database systems, and inventories.
  • Operate office equipment such as photocopiers and fax machines.
  • Communicate with clients and employees, and respond to any queries or complaints.
  • Sort and forward incoming mail and emails, and prepare and send outgoing mail.
  • Book and prepare meeting rooms and ensure that refreshments are made available.
  • Book flights and accommodation as required.
  • Coordinate activities and disseminate information to office staff.

Office Clerk Requirements:

  • High School diploma with relevant experience.
  • Certificate in office administration or associate’s degree in office management may be required.
  • Strong Computer skills and working knowledge of Microsoft Office.
  • Time management and organizational skills.
  • Attention to detail.
  • Personable demeanor.
  • Ability to type 45 – 60 WPM (words per minute).


Office clerks are crucial for organizational efficiency. They provide essential administrative support, manage communication, maintain records, and contribute to overall productivity. Their role in handling routine tasks allows other staff to focus on strategic activities, leading to time and resource savings. Additionally, office clerks play a key role in customer and employee support, problem-solving, and adapting to changing needs. Their efforts contribute to cost-effectiveness and the smooth functioning of the organization.

Office clerks typically perform a variety of administrative tasks to ensure smooth day-to-day operations. Here are four common duties of an office clerk:

  1. Data Entry:

    • Office clerks often input and update information into databases, spreadsheets, and other digital systems. Accurate and timely data entry is essential for maintaining organized records.
  2. Filing and Record-Keeping:

    • Clerks are responsible for organizing and maintaining physical and electronic files. This includes sorting documents, labeling folders, and ensuring that records are easily accessible when needed.
  3. Communication Handling:

    • Office clerks may manage incoming and outgoing communication, including answering phones, responding to emails, and routing messages to the appropriate personnel. Clear and effective communication is crucial in this role.
  4. Administrative Support:

    • Providing general administrative support to the office, clerks may assist with tasks such as scheduling appointments, coordinating meetings, handling office supplies, and performing other duties that contribute to the overall efficiency of the workplace.

These duties may vary depending on the specific needs and structure of the organization, but office clerks are generally responsible for maintaining organized and efficient office operations.

One essential quality of a clerk is attention to detail. Clerks are responsible for handling and organizing a variety of information, documents, and records. Attention to detail ensures accuracy in tasks such as data entry, record-keeping, and communication handling. It helps prevent errors, maintain data integrity, and contributes to overall organizational efficiency.

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